Initial version validated — June 2025
Current Version
At EDUCONECX, we are committed to protecting the privacy and personal data of our users.
This Privacy Policy explains how we collect, use, share, and protect your personal data
when you use our website and services.
EDUCONECX is an online educational platform based in Florida (USA), serving an international audience.
We offer a comprehensive suite of educational services designed to empower learners worldwide.
Our Services
- Paid and free online English courses
- AI Companion for self-learning
- Call center training programs
- Digital learning programs
- Educational content
- Subscription services
- Email marketing and notifications
We collect various types of personal data to provide and improve our services:
Identity Data: Name, username, profile details
Contact Data: Email address, phone number
Profile Data: Preferred language, learning preferences
Financial Data: Payment information (processed by Stripe — we never store full credit card details)
Technical Data: IP address, browser type, device information
Usage Data: Pages visited, course progress, AI interactions
Communication Data: Support tickets, feedback, messages
Marketing Data: Preferences and consent records
Learning Data: Course completion certificates, achievements
Session Data: Session recordings (if applicable for training)
AI Interaction Data: Questions and content submitted via the AI Companion
Important: We never collect sensitive data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless voluntarily provided by you.
We process your personal data for the following purposes and legal bases:
Contractual Necessity: Provide access to courses, process payments, manage accounts
Legitimate Interest: Personalize experience, improve services, analyze usage patterns
Consent: Send marketing communications, use non-essential cookies
Legal Obligation: Comply with applicable laws and regulations
We only share your personal data with trusted third parties when necessary to provide our services.
All third parties are contractually required to protect your data. International data transfers
are covered by Standard Contractual Clauses approved by the European Commission.
Third-Party Processors
- Stripe, Inc. - Payment processing
- Google Analytics - Usage statistics (if enabled)
- Email Marketing Platforms - Communication services
- Technical Service Providers - Hosting, security, maintenance
- Legal Authorities - When required by law
We do not sell your personal data. Period.
The AI Companion is an integral part of your learning experience. Here's how we handle AI-related data:
Data Collected
- User-submitted questions and prompts
- User interactions and conversation history
- AI-generated responses and recommendations
How We Use AI Data
- Provide personalized responses and learning recommendations
- Improve the AI Companion service (using anonymized data)
- Evaluate AI performance and accuracy
- Train and enhance our AI models (anonymized and aggregated)
Your Rights: You have the right to opt out of AI-based profiling. AI interaction data is retained for 2 years. We use only anonymized data to improve our AI models — never identifiable personal data.
Under GDPR, CCPA, and other applicable privacy laws, you have the following rights:
Right to Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your data ("right to be forgotten")
Right to Restrict Processing: Limit how we use your data
Right to Object: Object to marketing uses or processing based on legitimate interests
Right to Data Portability: Receive your data in a structured, commonly used format
Right to Withdraw Consent: Withdraw consent at any time
Right to Lodge a Complaint: File complaints with a supervisory authority
Response Time: We will respond to all requests within 30 days.
California Residents: You may request information about data sales twice annually. We do not sell personal data.
Opt-Out: Opt-out mechanisms are provided for all marketing and non-essential data processing.
We implement robust security measures to protect your data:
- Encryption for data in transit (TLS 1.3) and at rest (AES-256)
- Access is limited to authorized personnel only, with strict access controls
- Regular security assessments, penetration testing, and vulnerability scans
- 24/7 security monitoring and intrusion detection systems
- Secure data centers with physical security measures
Breach Notification: In the event of a data breach, we will notify affected users within 72 hours of discovery, as required by GDPR.
Payments on this site are processed by Stripe, Inc.
We never store credit card numbers. All payment information is securely handled by Stripe, which is PCI-DSS compliant.
See Stripe's Privacy Policy for more information about how they process your payment data.
For any questions about this Privacy Policy or to exercise your rights, please contact us:
Accessibility Statement
WCAG 2.1 AA
Our Commitment
At EDUCONECX, we believe that quality education should be accessible to everyone, regardless of ability.
We are committed to providing an inclusive learning platform that serves our diverse international community.
Accessibility Features
- Full keyboard navigation throughout the platform
- Screen reader compatibility with NVDA, JAWS, and VoiceOver
- Captions and transcripts for video content
- Adjustable text size and high contrast options
- Clear heading structure for easy navigation
- Mobile accessibility optimized for assistive technologies
Feedback
Response time: Initial response within two business days.
Last reviewed: June 19, 2025
